How can we help?
Find answers to common questions, or reach our support team directly.
Browse by topic.
Billing & subscriptions
Recurring plans, renewals, upgrades, and dunning.
Customer onboarding
Onboarding status, required documents, and approvals.
Invoicing
Creating, sending, and tracking invoices and receipts.
Integrations
Connecting accounting, CRM, and communication tools.
Account & team
Managing users, roles, and account settings.
Security & privacy
Data protection, access control, and reporting issues.
Common questions.
Most onboarding requests are reviewed within 1-2 business days once all required documents are submitted.
Yes. You can upgrade or downgrade your plan at any time from your account billing settings, and changes are prorated automatically.
Set a billing cycle on a plan and VirtusCloud generates and sends each invoice automatically, tracking its status and reconciling it once the customer pays.
Overdue invoices are flagged in your dashboard immediately, and customers are automatically sent reminders with a link to pay.